Shipping & Returns

We want every order to arrive safely and exactly as expected.

Please review our shipping and return policies below. If you have any questions, our team is here to help.

14-Day Return Policy

RapidWorks LLC accepts eligible returns within 14 days of delivery. Items must be unused, uninstalled, undamaged, and returned in their original condition and packaging.

Custom engraved, plated, polished, personalized, special order, or made-to-order items are final sale unless the item arrives damaged, defective, or incorrect due to our error.

To start a return, email us at sales@rapidworkstx.com with your order number and reason for return.

We Ship Eligible Products to All 50 States

RapidWorks LLC ships eligible products nationwide and serves customers throughout Rowlett, Texas and the Dallas-Fort Worth Metroplex.

AlabamaAlaskaArizonaArkansasCalifornia ColoradoConnecticutDelawareFloridaGeorgia HawaiiIdahoIllinoisIndianaIowa KansasKentuckyLouisianaMaineMaryland MassachusettsMichiganMinnesotaMississippiMissouri MontanaNebraskaNevadaNew HampshireNew Jersey New MexicoNew YorkNorth CarolinaNorth DakotaOhio OklahomaOregonPennsylvaniaRhode IslandSouth Carolina South DakotaTennesseeTexasUtahVermont VirginiaWashingtonWest VirginiaWisconsinWyoming

Serving Rowlett & Surrounding Areas

We are proud to be based in Rowlett, Texas and serve customers throughout the Dallas-Fort Worth Metroplex.

RowlettGarlandRockwallSachseWylie MurphyRichardsonPlanoAllenFrisco McKinneyMesquiteSunnyvaleForneyHeath Royse CityFateDallasUniversity ParkHighland Park Farmers BranchCarrolltonAddisonCoppellIrving GrapevineLewisvilleThe ColonyProsperCelina DentonLittle ElmPrincetonAnnaMelissa LavonNevadaBalch SpringsSeagovilleTerrell Kaufman

Shipping Information

Shipping options and rates are shown at checkout. Orders are shipped to the address provided at checkout, so please make sure your shipping information is accurate before placing your order.

Processing Times

In-stock items are typically processed within 1-2 business days. Custom work, engraving, plating, polishing, and special orders may require additional processing time.

Delivery Issues

If your package is delayed, lost, or marked delivered but not received, please contact the carrier first. If you still need help, contact us with your order number.

Returns & Exchanges

Eligible returns must be requested within 14 days of delivery. Returned items must be unused, uninstalled, undamaged, and in original condition.

Custom Orders

Custom engraved, plated, polished, personalized, special order, or made-to-order items are final sale unless damaged, defective, or incorrect due to our error.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos.